Payment-first practice management for South Africa
Stop losing money
after the
consultation.
AugHale is a practice management system built around the money trail. It helps you submit cleaner claims, catch likely rejections early, and track every account through to paid.
Built for SA medical aids, ICD-10, NHRPL tariffs, PMBs, COIDA/IOD and POPIA.
Claims-aware for the major South African medical aids
Rejected claims
Catch rejections before they cost you.
Most claims that bounce do so for small, fixable reasons: a coding mismatch, a missing detail, a tariff that does not fit the scheme. AugHale checks each claim against the scheme rules before it goes out and flags the ones likely to be rejected, so you fix them up front instead of chasing them later. Failed submissions are retried automatically in the background.
- Claims validated against scheme rules before submitting
- Likely rejections flagged with the reason up front
- Automatic retry queue for failed submissions
Outstanding money
Follow every account until it is paid.
When a claim is short-paid or an account sits unpaid, it is easy for it to quietly age out. AugHale keeps every outstanding balance in one place: what the scheme still owes, what the patient owes, and how long it has been waiting. Short payments and claims past 90 days are separated out so nothing slips away before you have had a chance to recover it.
- Outstanding, short-paid and 90+ day balances in one view
- Scheme and patient-liable amounts kept separate
- Resolve, re-queue or follow up from one screen
Practice cash flow
See exactly where your money is.
Every claim sits in a clear state: queued, submitted, adjudicated, paid or rejected, each with its rand value. Rejection intelligence shows what is getting denied and why, so the patterns costing you the most are easy to spot. It is the cash picture most practices only get from their accountant months later.
- Live totals for every stage, from draft to paid
- Rejection intelligence: what is denied, and why
- Optional benchmarks against similar practices
Clinical notes
Cleaner notes, less typing.
You talk through the consultation as you normally would, and AugHale drafts the clinical note from what was said, then suggests the likely ICD-10 codes. You review and sign. Because the coding starts from an accurate note, the claim that follows is cleaner too, which is one less reason for it to come back rejected.
- Notes drafted from the conversation, not typed from scratch
- ICD-10 codes suggested automatically
- Accurate coding means cleaner claims downstream
Reception admin
Patients handle their own bookings.
Patients get a link to confirm, reschedule, update their details or upload a document. No app and no login. That is fewer calls for reception to field, fewer no-shows, and the details you need usually captured before the appointment starts.
- Confirmations and reschedules without a phone call
- Open slots offered to your waitlist automatically
- Patient details captured ahead of time
Most systems stop at “submitted”
Submitting a claim is the easy part. The money is won or lost in what happens next. That is the part AugHale is built for.
Before it goes to a debt collector
Recover what you can,
while you still can
Not every unpaid claim is lost. AugHale sorts outstanding claims into clear paths, so you know what to do with each one instead of writing off the whole lot.
Coding or tariff mismatch
Flagged for correction before the claim is submitted
Claim still with the scheme
Queued and retried automatically, with status visible
Rejected by the scheme
Reason shown with a suggested fix, ready to resubmit
Short-paid claim
The exact balance still owed is flagged for follow-up
Sitting past 90 days
Separated into its own bucket so it is not forgotten
Patient-liable balance
Kept separate from scheme debt so you can bill and chase it
Built for how practices
here actually work
Local schemes, NHRPL tariffs and ICD-10 coding are part of the product, along with SA-accent voice. It is made for South African practices, not adapted from something built elsewhere.
Patient information kept private
AugHale is built around POPIA. Consent is captured before any patient information is stored, every time a record is opened it is logged, and staff see only what their role needs.
Made for South African practices
Local schemes, NHRPL tariffs, ICD-10 coding and SA-accent voice are part of the product, not added on later. It works the way practices here already work.
Keeps working when things go wrong
Claims are queued and sent in the background, so a scheme outage or a slow connection does not hold up a consultation.
Getting started
Not much to set up
01
Sign up in any browser
Nothing to install and no setup consultant. It takes a few minutes to get going.
02
Use it the way you already work
Talk through your consults, send your claims, and let patients confirm their own appointments by link.
03
Watch the money trail close
Claims submitted, rejections caught, balances followed up, so less is left on the table at month end.
Start free,
upgrade if it helps.
Recover one rejected consultation in a month and Professional has likely paid for itself. No setup fee, no contract, no salesperson.
Free
For trying the platform or a very small solo practice.
R0 forever
- Up to 25 active patients
- Up to 30 appointments / month
- Scheduling, EHR & patient portal
All features
Professional
Everything you need to run a modern South African practice.
R499/month
or R4,990/year (save R998)
- Claims, billing & rejection intelligence
- AI notes & automated consult workflow
- Compliance centre & POPIA risk checks
Things doctors ask us
How does AugHale actually help me get paid?+
It works the whole way along the claim. Before submission, it checks each claim against the scheme rules and flags likely rejections. After submission, it tracks every claim through to paid, retries failed ones, and separates short payments and aged balances so you can follow them up. The aim is that fewer claims are lost and less money quietly ages out.
Will my patients notice a difference?+
Mostly in how an appointment feels. With less typing during the consult, it is easier to focus on the person in front of you. The medicine is the same. There is just less admin happening in the room.
What happens to my patients' information?+
AugHale is built around POPIA. Consent is captured before any record is created, every access to a record is logged, and staff only see what their role requires. A properly secured system like this is safer than a shared waiting-room PC or a paper file in an unlocked cabinet.
Which medical aids does it work with?+
AugHale is claims-aware for Discovery Health, Bonitas, GEMS, Medihelp, Momentum, Fedhealth, Bestmed and Medshield, with ICD-10 and NHRPL tariff support and PMB matching built in.
Is there a contract?+
No contract and no lock-in. The free plan (up to 25 active patients and 30 appointments a month) does not expire. The Professional plan at R499/month is month-to-month, and you can export your data and leave whenever you like.
I have tried practice software before and it took months to set up.+
AugHale runs in your browser, so there is nothing to install and no setup project to schedule. Most practices are using it the same day they sign up. For patients there is no app or login, just a link.
Get started
Give it a try
this week.
Set up your practice in a few minutes and see how it fits. The free plan does not expire, and you do not need a card to start.
Start freeNo credit card required · Cancel anytime