Terms

AugHale provides practice-management, clinical workflow, patient intake, appointment, document, communication, billing/subscription, and automation tools for healthcare practices.

Users must only access information they are authorised to view for their role and organisation.

Practices are responsible for configuring users, roles, patient notices, consent workflows, professional review, and lawful use of the platform.

AugHale is not a healthcare provider and does not replace clinical judgement, diagnosis, treatment decisions, or professional duties.

AI, OCR, summaries, automated consult flows, and similar outputs are assistive tools. Authorised healthcare staff must review output before clinical use.

Practices remain responsible for patient communication, clinical accuracy, record completeness, referrals, prescriptions, and claims submissions.

Patient portal links are unique to a booking and may be limited by expiry, revocation, appointment status, and allowed purpose.

Patients should not share portal links with unauthorised people. A person using a portal link may be able to view or update appointment-related information.

Self-service rescheduling only allows currently available slots shown by the system, but final appointment administration remains subject to practice policies.

Use of AugHale must comply with POPIA and other applicable healthcare, professional, consumer, tax, and communications laws.

The practice is generally the responsible party for patient records. AugHale acts mainly as operator for patient information processed on behalf of the practice.

Users must capture consent truthfully, upload or reference signed consent evidence where required, and avoid entering information that is not necessary for the relevant purpose.

Appointment reminders, transactional emails, SMS messages, and support messages may be sent through communication providers such as Brevo or SMS operators.

Ozow or similar providers may be used for AugHale subscription payments or approved payment flows. Current patient self-service rescheduling improvements do not add patient payment handling.

Practices are responsible for ensuring patient communication details are correct and that opt-out or consent requirements are followed where applicable.

Users must protect passwords, sessions, devices, portal links, exported files, and downloaded documents.

Suspected unauthorised access, incorrect disclosure, lost devices, or compromised accounts must be reported promptly to the practice administrator and AugHale support.

AugHale may suspend access or revoke tokens where needed to protect patients, practices, the platform, or legal compliance.

AugHale may change features, improve security controls, update workflows, or restrict unsafe behaviour while aiming to preserve practical usability.

No software service can guarantee uninterrupted availability. Practices should maintain appropriate operational backups and downtime procedures.

Practice-specific requests about patient records, consent, appointments, and clinical information should be directed to the relevant practice.

Platform support and privacy queries may be sent to support@aughale.com.